ABOUT US

Rp3d is short for replicate rapid prototype 3D printer.

We build Open Source 3D Printer.

From the name you may refer to famous open source program reprap.org, yes, we are big fan and honest supporter of this program and that’s how this company name came from.

Drunken raptor said: You know what I think of your company? It’s a small company with BIG HEART.

Since 2009, in order to share happiness of 3D printing, the owner of rp3d.com ,Chris Liu start to sale handmade Mendel 3D printer kit online in his spare time, even himself didn’t expect playing open source 3D printer will become his main business, but this is how 3D printer change people’s life. Now rp3d have grown into a professional DIY 3D printer and DIY 3D Printer parts manufacturer, the medel prusa kit, Prusa i3 kit, PEEK nozzle kit, melzi main board are our fit products.we also provide with customize DIY 3D printer Service， now we have build a big volume 3D printer with printing size:450*450*600mm.

What we want to do

Push development of Open Source 3D Printer Program in China and all around the world

Share Maker’s spirit in worldwide range

Make 3D Printer and parts affordable

Q: Are you a Manufacturer or a trade business?
A: We are a professional DIY 3D printer and 3D printer parts manufacturer.we have R&D team and factory, welcome to visit us.

Q: Do you offer OEM service or drop shipping service?
A: Yes, we offer limited OEM service and drop shipping service according to our customer special requirement.

Q:Do the rp3d kits come with everything I need to start printing?
A:Yes, the kits include absolutely everything you need to begin printing. including the kits, filament, and tools.
 what's more, a spare parts package will avoid a lot of trouble during long term use.


Q: What are my options for shipping and what are the differences?
A:We ship fedex,DHL,and China air post all over the world.
•Fedex – Takes 5-10 business days  cost: middle
•DHL– Takes 3-7 business days     cost: High
•China air post – Takes 10-30 business days cost: low
 All of these times and cost are approximate.  Particularly for international packages, things can get held up in customs or other places along the way.
The cost of each shipping method is automatically calculated upon checkout and depends on distance and weight.

Q:How do I know when my item has been shipped?
A:You will receive an email notification from our sales team, the tracking information will be offered in this email.
 please make sure this email is an approved email if you have a spam folder or software that may block the emails.
  Your order will also appear as “delivered” on your account page after it has shipped.

Q:How much will shipping cost to my country?
A:Shipping fees are based on the speed you select as well as the weight of the package. The fees are automatically calculated as you checkout.
if you can't find satisfy solution please contact us at: chris@rp3d.com

Q:What is your refund/return policy?
A:RP3D Technology will accept returns of any non-clearance item ordered directly from rp3d/shop
 (accessory, unopened/unbuilt kit or assembled rp3d 3D printer) within 15 days of the date of recept .


Q: Do i need to pay for the importing taxes or other related fees?
A:  Customer will response the taxes and fees in local custom

Q: How do i do if I'm having trouble completing my purchase
A: Please send a email to us to describe your trouble,we will response you at the first time we got it.